Monday, 13 February 2017

New Online Prescription Service

Lloyds Pharmacy informed me Holes Lane Surgery have been chosen for a pilot online patient service, which has already been rolled out across the Halton and Liverpool areas.

The service is called "SystmOnline".

It is very easy to register. All you need to do is take 2 forms of ID (1 picture ID and a utility bill with your home address on).

I was able to use my driving licence as picture and address ID, which saved time having to dig out a utility bill.

I was given a letter with a website address for the surgery on, my username and also a temporary password, which I changed once I logged into the service for the first time.

This online service allows you to do the following:

  • Book appointments
  • Check future appointments
  • Check previous appointments
Pros: you're not having to phone the GP surgery on a 0845 number and wait for an answer, saving your phone bill.
  • Order repeat prescription
  • Check if you have any uncollected prescription
  • Register or change which pharmacy you would like to collect prescriptions from.
Pros: this saves you having to travel to your local pharmacy or GP surgery to delivery a repeat prescription form.

Although you can visit the pharmacy/surgery in person to place an order, this saves you time on travel.

Cons: Not all people will have computer access or know how to use one. If they're able to travel to the GP surgery to place a prescription order this won't be an issue. If not, they will be able to have a patient representative to do this for them.

For more information about this online service, click on this link.